Sr. Scrum Master / Project Manager

What You’ll Do Here

● Operate as a team-based servant leader in service to the team's needs and ensure the team is practicing Agile principles

● Be the “resident expert” of Agile and Scrum best practices for your Scrum Team(s)

● Partner with, coach, and support Product Owner and/or Manager in managing the backlog to ensure it is properly prioritized, estimated, and clearly understood by the team

● Facilitate all Scrum ceremonies (sprint planning, backlog refinement, daily scrum, retrospectives, and sprint reviews) and help prepare the team for Quarterly/Program Increment (PI) planning activities

● Establish, track, and communicate Agile metrics (such as team velocity and sprint progress/burn down/up charts), helping the team to focus on delivery of high-quality features on a predictable, sustainable cadence

● Promote continuous improvement by coaching the team to use metrics to identify and measure progress

● Protect the team from interruptions and distractions, helping maximize their focus and throughput

● Identify, remove, and/or escalate risks, roadblocks, and cross-team dependencies that are unresolvable by the team and interfere with the team's ability to deliver commitments

● Interact with other Scrum Masters and Product Owners to increase the effectiveness of the application of Scrum in the organization and cross-squad/cross-functional collaboration on delivery execution

● Continuously learn new approaches to facilitation, Agile best practices, and how to improve team dynamics

Experience We’re Looking For

● Must-Have:

○ Bachelor's degree in IT or related field, or any acceptable combination of education, experience, and training

○ 7+ years of relevant work experience, i.e., on Agile

○ One or more certifications in Agile or Scrum (ex: CSM, CSPO, etc.)

○ Significant experience working with Application Lifecycle Management (ALM) tools (e.g. Jira, ADO)

○ Proven track record of delivering complex software projects with distributed and/or offshore teams

○ At least some technical software knowledge/experience, being able to quickly understand and convey technical concepts, issues, etc. with the less-technical areas of the business

○ Excellent written and verbal communication and problem solving skills

○ Self-starter attitude, not relying on those around you to take action before you jump in

● Nice-to-Have:

○ Deep knowledge of the more complex settings, configurations, and automations of tools like Jira, Confluence, Azure DevOps, etc.

○ Advanced Agile or Scrum certifications (A-CSM, etc.)

○ Spanish language proficiency

○ Experience working in the point-of-sale software industry

○ Experience working in a restaurant or retail environment, where you interacted with point-of-sale systems regularly

The Type of Team Player We Need

● Excited and loves to build great software and software teams

● Organized and takes ownership of project deliveries

● Flexibility to work in a fast moving and ever-changing environment

● Driven to work in an ambitious and hard-charging team

● Willing and able to “roll up the sleeves”, jumping in to help colleagues meet project deliveries

● Excellent verbal & written communication skills, inspiring change and continuous improvement

● Able to deal with situations of conflict, ambiguity, and uncertainty and guide others to do the same

● Proactive communicator, never waiting until the last minute to deliver good or bad news