What You'll Do Here:

● Lead and evolve our QA strategy, processes, and execution across all products

● Collaborate closely with development leadership in a "QA shift left" approach

● Work with Squads and Team Leads to achieve quality objectives and improve testing

methodologies

● Design and implement comprehensive testing strategies including manual and automated testing

● Facilitate the development and implementation of API and strategic UI automation testing

● Oversee and improve test case management, test execution, smoke testing, and desk checks

● Implement and enhance performance testing and scalability testing protocols

● Provide technical guidance and mentorship to QA team members

● Identify opportunities for process improvement and drive their implementation

● Help make high-level technical decisions related to quality assurance infrastructure

Experience We're Looking For:

● 7+ years of QA experience in a product development environment

● 3+ years in a QA leadership role

● Strong experience with test automation frameworks and tools, particularly API automation

● Experience with test case management systems and test execution frameworks

● Proficiency in performance testing and scalability testing methodologies

● Experience implementing and managing automated testing pipelines

● Knowledge of modern CI/CD practices and their integration with QA processes

● Experience working with cloud-based and hybrid-cloud architectures

● Understanding of Behavior-Driven Development frameworks like Cucumber

● Experience with operational activities - monitoring, alerting, reporting, etc.

● Background in training and mentoring QA engineers

Specific Technical Experience:

● Strong experience with API testing tools (Postman, SoapUI, or similar)

● Experience with test automation frameworks (Selenium, TestNG, or similar)

● Familiarity with performance testing tools (JMeter, LoadRunner, or similar)

● Experience with test case management systems

● Working knowledge of SQL and database testing

● Understanding of containerization (Docker) and microservices architecture

● Experience working in Agile/Scrum environments

Bonus Experience:

● Familiarity with .NET & Vue.js and AWS environments a strong plus

● Knowledge and/or experience with AI in QA a strong plus

● Experience testing restaurant technology or POS systems

● Familiarity with testing UWP/Windows Store/Windows/WPF applications

● Experience with application monitoring solutions

● Background in DevOps practices

● Knowledge of accessibility testing

● Experience with security testing methodologies

The Type of QA Leader We Need:

● Proactive mindset - enjoys and exhibits a high degree of ownership

● Experience working in a product company with enterprise software development

● Ability to work collaboratively with cross-functional teams

● Comfortable working in a fast-moving, ambitious environment with high expectations

● Strategic thinker who can balance immediate needs with long-term quality goals

● Flexible mindset and able to deal with ambiguity while bringing clarity

● Excellent communication skills - in person, on the phone, and in writing

● Comfortable communicating with peers, juniors, seniors, and executives

● Intellectually curious, forward-thinking, willing to suggest and try new technologies and creative

approaches to quality challenges