Customer Success Representative

We're seeking a detail-oriented, highly organized, and energetic individual to join our growing Customer Success team! This team works remotely & ensures our customers have a world-class experience when using our products and transacting on our Marketplace. Some key ways you will accomplish this are by responding to support requests via phone and email, collecting payments, coordinating shipping and pickup appointments, and providing product training to customers. We take great pride in offering outstanding customer service and always go the extra mile to make every interaction count. If this sounds like you, we would love to chat!

This individual must be located in the Greater Toronto area. They will work from their homes with semi regular inperson days with other members of the team.

What you'll do:

• Deliver consistent, high-quality customer service when assisting customers & resolving issues across all support channels. Showcase empathy, leverage your rapport-building skills and embrace urgency
• Own the solution! Drive our customers toward satisfactory resolutions by utilizing your outstanding critical thinking and problem-solving skills. 
• Champion our products! Become an product expert and use that knowledge to assist customers with account setup, onboarding, and troubleshooting
• Provide transactional support for all purchases on the our Marketplace
• Work with our Sales and Marketing teams to brainstorm new ideas, develop customer case studies, and ultimately grow our business
• Meaningfully influence our products. Leverage your customer interactions to generate and share insights with our Product and Engineering teams to help refine our product and build an even better customer experience

What we're looking for:

• Bachelor's or Associate's degree 
• 3+ years of experience in a customer-facing role. Ideal candidates have experience with a SaaS, Marketplace, or a similar tech product
• High-energy demeanor with an outgoing, social personality—you love interacting with people and have impeccable written & verbal customer service skills 
• Strong time management skills and attention to detail combined with the ability to multi-task and balance competing priorities
• Experience or strong interest in working cross-functionally with Product, Engineering, Operations, Marketing, and our Leadership teams to influence company-wide initiatives
• Self-starter attitude and the willingness to "roll up your sleeves"
• Passion for environmental causes and for building a business from the ground up!