Head of Product

Head of Product

We are seeking a Head of Product to translate company strategy into a focused roadmap and deliver outcomes, combining hands-on work with strategic leadership. This player-coach role involves planning and prioritizing at the portfolio level, writing PRDs, running experiments, participating in QA, and maintaining close feedback loops with users.

What you’ll do

Strategy → Roadmap (12–18 months)

1. Convert business goals into a clear product strategy and an evolving, prioritized roadmap with crisp trade-offs.
2. Maintain a transparent prioritization framework (problem sizing, impact, effort, risk) that the org can trust.

Discovery, Experiments & Delivery

1. Own continuous discovery: interviews, shadowing workflows, problem statements, JTBD, and opportunity sizing.
2. Define PRDs, acceptance criteria, success metrics, and lead sprint rituals with Engineering and Design.
3. Run PLG experiments (onboarding, activation, pricing/packaging tests, self-serve flows) and A/B tests end-to-end.

Outcomes & Product Analytics

1. Instrument funnels and dashboards for activation, adoption, retention, CSAT/NPS, and time-to-value.
2. Set quarterly product KPIs and review weekly: cycle time, delivery predictability, defect rates, feature usage; for AI features, track quality/accuracy thresholds.

Customer Voice & Feedback Loops

1. Establish VOC channels (in-product feedback, CS loops, beta programs). Close the loop with release notes, changelogs, and roadmap updates.

Team, Process & Product Ops (build the muscle)

1. Stand up lightweight Product Ops: roadmap source-of-truth, discovery repo, analytics basics, decision logs.
2. Coach PM/Design (and hire 1–2 ICs as needed) to scale discovery and delivery without losing speed.

Cross-Functional GTM

1. Partner with Growth/CS for launches and playbooks (positioning, enablement, activation).
2. Align with Finance/Legal/Tax/Bookkeeping SMEs to productize services into repeatable, scalable workflows.

What success looks like (first 6–12 months)

1. Clarity & cadence: roadmap with measurable bets; on-time, high-quality releases with tighter cycle time.
2. PLG motion: improved activation and week-4 retention; shorter time-to-value; higher feature adoption.
3. Quality: visible drop in high-severity bugs/reh work; AI feature accuracy hitting agreed thresholds.
4. Foundations: analytics, discovery repo, release notes, and product rituals running without heroics.

Responsibilities

Convert business goals into a clear product strategy and prioritized roadmap.

Maintain a transparent prioritization framework for the organization.

Lead continuous discovery through interviews, workflow shadowing, and opportunity sizing.

Define PRDs, acceptance criteria, and success metrics; lead sprint rituals with Engineering and Design.

Run PLG experiments and A/B tests end-to-end.

Instrument funnels and dashboards for product analytics and set quarterly KPIs.

Establish customer feedback channels and close the loop with release notes and roadmap updates.

Build lightweight Product Ops and coach PM/Design team members.

Partner with cross-functional teams for launches and productization of services.

Qualifications (Must-Haves)

6-8+ years in Product Management, with 3+ years leading PMs or as a player-coach in B2B SaaS.

Proven ability to own outcomes across discovery and delivery.

Strong PLG toolkit and fluency with product analytics and data-driven decisions.

Excellent cross-functional leadership skills.

Professional proficiency in English and Spanish (written and spoken).

Nice to Have

Experience in operations-heavy domains (finance, tax, payroll, legal) or compliance-centric products.

Background with AI-assisted workflows and human-in-the-loop processes.

Familiarity with EOS-style operating rhythms and Monday/Google Sheets-driven reporting.

How We Work

We value ownership, speed, clarity, and relentless improvement. Communication is direct, and we focus on measurable outcomes.

Reports to: CEO. Partners closely with: CTO, COO, Growth, CS, and domain SMEs (tax, bookkeeping, legal).

Location: Remote - LATAM