AI-Native Operations Engineer – IT Operations

About the Role

Most operations jobs are about doing the same tasks by hand. This one is about getting AI agents to do them. We are rebuilding IT Operations around AI. Our team already uses Claude, connected through MCP to Azure, our databases, and our reporting tools, to onboard users, change permissions, and investigate issues. You will help take that much further.

You will join a three-person IT Operations team and see every part of our platform: cloud infrastructure, databases, data loads, applications, and the people who use them. You will handle real operational work, including support tickets, and you will be expected to turn the repetitive parts into automations. We care less about how many years you have and more about how fast you learn.

What You’ll Do

● Automate with AI: Use AI agents, MCP-connected tools, and scripts to automate manual runs, onboarding, monitoring, and other repetitive work. Our development teams peer-review changes before they reach production.

● Cloud and infrastructure: Support our Azure environment (servers, networks, storage, and access) and help with SQL Server administration, including jobs, permissions, backups, and performance basics.

● Data loads: Monitor data loads and alerts. Spot missing files and variances in data volume or quality, investigate them with SQL, and escalate to Customer Success Managers with clear facts.

● Incidents: Respond to outages on major applications, escalate when needed, help define and track SLAs, and report status at the company operations standup.

● Users, access, and support: Own a share of the support desk for internal users and clients, onboard and offboard users, and provide everyday computer support. Spot the patterns worth automating.

● Applications and vendors: Configure applications for clients, such as file managers and client setup, and track platform and vendor changes, such as Bitbucket updates.

● Security and compliance: Follow and improve the SOPs that support our SOC compliance, including access reviews and audit evidence.

What You’ll Get

● Real AI-native operations: Work with AI agents and MCP on production systems, not demos, and help define how a whole team works with AI.

● Breadth, fast: Cloud, networking, databases, data pipelines, and applications, all in your first months.

● A team that teaches: We hire for learning speed and invest in building your skills.

● A clear growth path: Grow into DevOps or SRE (a priority for our team), software development, or data engineering. A member of this team moved to our development team this year.

Required

● About 1–4 years (3+ ideal) in IT operations, help desk or support engineering, DevOps, SRE, or software development. Internships and serious personal projects count.

● An AI-native way of working: you regularly have AI agents (for example Claude Code, Codex, Cursor agent mode, or MCP-connected assistants) do the work, such as running commands, writing and testing scripts, or changing configurations, while you review and verify the output. Using AI chat as a search engine is not enough.

● Clear evidence that you learn new technology on your own, such as side projects, a home lab, certifications, open-source contributions, or tools you built at work without being asked.

● Working SQL: joins, aggregations, and finding duplicate or missing rows. Comfortable investigating data in SQL Server or a similar database.

● Scripting in Python or PowerShell, and comfortable with git.

● Fundamentals in at least one of cloud (Azure preferred), networking (DNS, VPN, firewalls), or Windows/Linux server administration, and the curiosity to learn the others.

● A service mindset and process discipline. You help users well, follow change-management and security procedures, and write down what you did.

● Clear written and spoken English for tickets, client communication, and standups.

Preferred

● DevOps exposure, such as CI/CD (Bitbucket Pipelines, Azure DevOps, GitHub Actions), infrastructure as code (Terraform, Bicep), or containers.

● Experience connecting AI tools to real systems through MCP servers or APIs, writing reusable agent instructions or skills, or setting limits on what agents can do.

● Experience with Microsoft Azure and Entra ID. Certifications such as AZ-900 or AZ-104 are a plus.

● Exposure to ITSM tools (Jira Service Management or similar) and to SOC 2 or similar audit processes.

● Experience with high-volume transactional data, such as freight, parcel, or invoices.

● A degree in Computer Science, Information Systems, Engineering, or a related field, or equivalent experience.

Benefits

10 PTOs + 4 sick days